We take the issue of privacy very seriously.We want to assure users of our Web site of the security, privacy and confidentiality that they expect from a premier financial services institution. As technology evolves, we will continue to look for better ways to gather and use information in order to offer products and services that best meet your needs and to protect and safeguard information about you and your accounts. You may wish to review our On-Line Privacy Policy periodically for updates.

Information Collected



Workbench provides services to The Bank of New York Mellon Corporation clients and third party representatives of those clients. In order to use this site, an authorized user ID and password are required.

E-Mail and Product Inquiry

Through use of a "Contact Us" e-mail link and provided 800 number support line, we invite users of the Workbench Web site to contact the Workbench client service center so that service representatives may respond to inquiries regarding Workbench or its products or services. The Workbench client service center retains copies of these e-mail messages for a period no less than 30 days. The information provided by a user will only be used to respond to the user's inquiry and to provide better customer service.

Use of Cookies

A cookie is a small piece of information about an Internet session that may be created when a user accesses a Web site. Presently, the Workbench Web site uses cookies to facilitate easier navigation within the site and provide a higher level of convenience for the user. Click here to view our cookie policy. The cookies used by Workbench:
  • are written to the user's hard drive
  • contain the user's user ID
  • do not contain any personal information regarding the user
  • do not retrieve any information from the user's personal computer
  • track only pages visited by the user within the Workbench site

Use of Information Collected

Workbench customer service staff use the information collected from users of its Web site to address the specific needs of those users and to provide better customer service. The information collected also is used to provide a record of communications between Workbench and its Web site users and to comply with any applicable legal and/or regulatory requirements.

Access to Information Collected



Certain Workbench service associates will be provided with a user's information in order to respond to that user's needs. Our employees are instructed to use strict standards of care in handling all customer information, and the handling of such information is dealt with in our Confidentiality Policy (ASR-12). Associates who do not conform to this confidentiality policy are subject to disciplinary sanctions that may include dismissal.

The Bank of New York Mellon Corporation Affiliates / Service Providers

Our affiliates, along with non-related service providers that assist us in meeting the needs of our users, may receive personal information collected from a Web site user. Such information will be disclosed only to respond to the user's needs.

Third Parties

We do not transmit any information collected through our Web site to any third party marketers. We offer the opportunity to our Web site users to link to the Web pages of third parties who provide products and services not offered by us. On occasion, laws and regulations may require us to provide information about you and your transactions to government agencies or regulators. In addition, federal and state laws give third parties involved in lawsuits or other legal proceedings the right to obtain records and information from us. We share only the information that we are required or authorized to share.


Workbench requires a user ID and password for the protection of the user. Workbench utilizes security and encryption technology that is consistent with industry accepted best practices. E-mails sent to us over the Internet from a source other than the Workbench web site may not be secure and since the security is out of our control, we cannot be responsible for their security.

Third Party Sites

Access to third party web sites linked to Workbench Internet web site is at the user's discretion. Workbench is not responsible for the reliability of content found in third party web sites that are linked to the Workbench Internet web site. Additionally, we are not responsible for third party web sites that collect information on parties who visit their web sites through links on the Workbench Internet web site.

Questions and Concerns

If you have any concerns or questions about privacy and confidentiality, please contact your assigned relationship manager.